Level 9 FAQ

HOW MUCH DOES THE TOUR COST?
The tour costs $89.95 and includes: a discounted 2 day admission to Space Center Houston and an exclusive behind the scenes one day VIP tour of NASA with lunch at the Johnson Space Center.

WHAT IS THE DIFFERENCE BETWEEN THE TRAM TOUR A REGULAR VISITOR TO SPACE CENTER HOUSTON WOULD TAKE AND THE LEVEL 9 TOUR?
The Level 9 Tour is limited to 12 guests per day. It takes you by private mini bus on an extended tour of NASA’s Johnson Space Center to buildings that are not accessible through the general Tram Tour. You do not have to wait in any lines to take your tour. Lunch is included in your tour.

IS IT POSSIBLE TO MAKE A RESERVATION ONLINE OR DO I NEED TO DO SO BY PHONE?
Reservations can be made ONLINE or by phone by calling 281-283-4755.

WHAT IS THE CANCELLATION POLICY?
Cancellations must be made two weeks prior to the date of visit to be refunded.  Tickets purchased under two weeks will be non refundable.  Date changes or reschedules must also be done two weeks prior. Please call 281-283-4755.

DOES THE PRICE INCLUDE ADMISSION TO SPACE CENTER HOUSTON?
Yes. Admission good the day of your tour and the day following your tour.

CAN DISCOUNTS OR COUPONS BE APPLIED TO THE COST OF THE LEVEL 9 TOUR?
No. This is a special added value tour package and the admission to Space Center Houston is already discounted for tour participants.

CAN PEOPLE UNDER THE AGE OF 14 YEARS OLD TAKE THE LEVEL 9 TOUR?
No.

WHY DO YOU HAVE TO BE 14 YEARS OF AGE OR OLDER?
Due to safety requirements set by NASA’s Johnson Space Center.

WE HAVE A CHILD THAT’S 1. SINCE WE ARE ADULTS CAN WE BRING OUR CHILD WITH US?
No, everyone participating in the tour must be 14 years of age or older.

CAN WE TAKE THE TOUR ON A SATURDAY OR SUNDAY?
No. Tours are only available on weekdays.

HOW LONG DOES THE TOUR TAKE?
The tour is approxmately 4 1/2 – 5 hours in length. Comfortable closed toed walking shoes suggested.

WHERE DO I GO TO TAKE THE TOUR?
When you arrive at Space Center Houston, enter the building through the glass doors past the ticket booths. Go to the right to the Information Desk. They will have your name on a list and tell you the start location of your tour.

CAN I ENTER THE BUILDING BEFORE MY TOUR TIME?
Yes, you can enter the building anytime after opening. The tour cost includes your visit to Space Center Houston. The Guests Services staff at the Information Desk will let you know where your tour will be starting. Please arrive at the tour start location promptly at your tour start time.